Terms and Conditions of QRT Ltd (Coaching Services)

These are the terms and conditions which apply to your purchase of any memberships, courses, seminars, workshops, coaching and/or retreats (the “Services”) whether ordered in person or online through the website of The Queens’ Round Table (the “Website”) from The Queens’ Round Table (the “Provider”) and whether delivered in person or online (“Online Services”).

The Website and the Services are provided by The Queens’ Round Table, trading name of QRT Ltd, Registered in England with its registered office at 1 Vestry Court, Vestry Road, Street, Somerset, BA16 0HY, Company number 12569158 (“we”, “us”, “our”).

These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase Services from the Provider. You should read these terms and conditions carefully before placing an order with the Provider and each time you do so.

If you have any questions about the terms and conditions, the Services, the Provider or the Website, please email us at hello@thequeensroundtable.com.

Nothing under these terms and conditions affects your statutory rights.

Ordering

By completing and submitting an order whether through the website or in person (“the Order”) you are agreeing that:

a) you are at least 18 years old; and

b) you are not experiencing a suicidal crisis and are not at risk of harming yourself or anyone else. The Services are not suitable for any mental health crisis or medically diagnosed mental health condition that would require medical consent before the Services could be accessed.

2. On receipt of your Order, we will send you an Order Confirmation email to the email address which you provide in the Order process. This Order Confirmation email will contain your Order number, details of the Services you require and which the Provider agrees to provide and confirmation of payment received. Services will then be provided at the time place and by the method set out on the Website.

3. We reserve the right to refuse any order. The Services may not be effective for all individuals. The Provider reserves the right to choose whether or not to work with you in person, online or by telephone. We will work with you only if we feel that you are a suitable client. If during our work together, we discover that you may not benefit from the Services, we will discuss this with you. The Provider reserves the right to cancel the contract pursuant to the terms of the cancellation policy below.

Payment

4. Please note that we will not accept your order and the Services will not be provided until we have authorisation from your payment card issuer or payment notification from PayPal.

5. Payment for all Services must be made in full and in advance, unless the Service provided is a regular or subscription in which case you must agree to pay by direct debit monthly and in advance.

6. Prices on the Website are in UK pounds sterling. All prices are, unless otherwise stated, inclusive of VAT and other applicable taxes.

Our cancellation policy

7. Our right to cancel.

The Provider reserves the right to cancel the contract at any time if

a) it becomes apparent to the Provider that the Services are not suitable or effective for you;

the Provider is unable to provide the Services for any reason, in which case a full refund of any money paid will be given.

b) you threaten or abuse the Provider. While the Services allow you to work through difficult feelings and emotions, threatening or abusive behaviour will not be accepted and the particular Services being provided at the time may be terminated and future Services cancelled, in which case no refund of any money paid will be given.

8. Your right to cancel

(a) By placing an Order, you accept that the effectiveness of the Services provided depends on the investment of time and energy you are willing to make. Coaching work can be challenging, as uncomfortable emotions and thoughts can arise as part of the process.

(b) If you have any questions or complaints about the Services please contact us. You can do so at hello@thequeensroundtable.com. We will do everything reasonably possible to deal with your query/complaint.

(c) If you are unable to continue with regular or subscription Services, you may give 14 days notice of your intention to cancel the contract in which case no refund of any money paid up to and including the date of the last Services delivered will be given although any future payments will be refunded or any direct debit will be cancelled.

(d) If you are unable to attend any courses, lectures or workshops Services, you may give 28 days notice in advance of the date of the Services of your intention to cancel the contract in which case a refund of any money paid will be given excluding the non-refundable deposit. If notice is given 14- 28 days in advance, a 50% refund will be given. If notice is given 14 days or less before the Services, no refund can be given.

(e) If you are unable to attend any individual coaching Services, you may give 48 hours notice in advance of the date of the Services of your intention to cancel the contract in which case a full refund of any money paid will be given. If notice is given 48 hours or less before the Services, no refund can be given. Should you wish to cancel your Order, you should e-mail us at hello@thequeensroundtable.com

9. These rights are in addition to your rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations. You have the legal right to cancel your order up to 14 calendar days after the day on which the Order is placed. If we have already started to provide the Services within the 14 day period, we reserve the right to charge for the services provided up to the point of cancellation.

The Service Delivery

10. The Provider’s qualifications and experience are set out in the Website. The Provider will provide an ethical and professional service at all times.

11. The relationship between the Provider and you will remain professional at all times and the boundaries of this relationship, such as contact other than during the provision of Services, can be discussed. 

Confidentiality

12. The Services and coaching process generally requires clients to be honest and open and disclose potentially sensitive material. Confidentially is essential to the relationship between you and the Provider.

13. The Provider agrees to keep all such information confidential unless the Provider believes there to be a risk to your life or the life of a third party or is compelled by law to disclose information.

14. You agree to keep any information disclosed to you by other parties at courses, seminars, workshops, coaching and/or retreats sessions or during the delivery of any Services or the coaching process generally, confidential. You agree that the content of the Services and your experience of the Services will not be shared, recorded or copied in any manner.

Online Services and Website

15. The Provider reserves the right to withdraw or amend the Website, and any Service or material or content on the Website, without notice. The Provider will not be liable if for any reason all or any part of the Website is unavailable at any time or for any period. The Provider may revise, discontinue, or otherwise modify, temporarily or permanently, the Services or material or content on the Website or your access to it.

16. The Provider has no liability of any kind for virus or other harmful components that may enter your computer by downloading information, software, or other materials from the Website.

17. You are responsible for:

 (a) making all arrangements necessary for you to have access to the Website and Online Services; and

 (b) ensuring that no other persons can or do access the Website through your internet connection.

18. To access the Online Services you will be asked to provide a user name and password. Such information is confidential, and you must not disclose it to any other person or entity. You must notify us immediately if you know or suspect that any unauthorised person is using your password or is accessing the Online Services. We recommend that you do not store your password through your web browser or other software.

19. The Website, and any Service or material or content on the Website, and the Online Services are protected by UK and international copyright, trademark, and other laws. You will not acquire any intellectual property rights in the Website and any Service or material or content on the Website by your use of the Online Services and nothing in these Terms and Conditions or our contract with you shall operate to assign or transfer any of our intellectual property rights of and belonging to you.

Intellectual Property

20. All Intellectual Property Rights and goodwill in or relating to the contents of the Website and the Services belong to us.

21. In particular, the trade marks displayed are registered and nothing contained in these terms and conditions or the Website should be construed as granting by implication or otherwise, any license or right to use any of the trade marks without our permission.

22. You may not copy or otherwise incorporate into or store in any other Website, electronic retrieval system, publication or other work any of the content of the Website in any form (whether hard copy, electronic or other).

Notices, Jurisdiction and Disputes

23. Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent by e-mail to our contact address hello@thequeensroundtable.com and all notices from us to you will be displayed on our website from time to time or sent by e-mail to the e-mail address provided by you in your Order.

24. The Provider reserves the right to change these terms and conditions from time to time and you should look through them each time you place an order.

25. This Website, any content contained in it and any contract brought into being as a result of usage of this Website are governed by and construed in accordance with English law. You and we agree to submit to the jurisdiction of the English courts for the determination of disputes.

26. If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Privacy Policy & Cookies

The Queens’ Round Table, the trading name of QRT Ltd, Registered in England with its registered office at 1 Vestry Court, Vestry Road, Street, Somerset, BA16 0HY, Company number 12569158 (“we”, “us”, “our”).

We take our data privacy responsibilities very seriously and we want you to understand and feel confident about how we collect, store and handle your personal data. It is also very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at hello@thequeensroundtable.com.

DATA

We will collect data from you when you request, enquire about, buy or access services or goods or when you sign up for our newsletters or other services in so far as that data is necessary for us to meet that request or enquiry or to provide such goods and services. Data will be collected as follows:

a. in the case of goods, name, title, billing address, delivery address, email address, phone number, contact details, purchase details and credit card or other payment details.

b. in the case of services, name, title, billing address, delivery address, email address, phone number, contact details, purchase details and credit card or other payment details together with such information as the client discloses for the purpose of the services and notes about the services offered and notes generated during the course of the delivery of the services

c. communication data generated by any communication that you send to us through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us.

d. user data including data about how you use our website and any online services together with any data that you post for publication on our website or through other online services.

e. technical data including data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website

f. marketing data including data about your preferences in receiving marketing from us and your communication preferences

MARKETING

When you first request, enquire about, buy or access services or goods or when you sign up for our newsletters or other services you will be given the option to opt in for email marketing. We will not send you email marketing unless you tick the box to ask us to. You can opt out of email marketing at any time by clicking the Unsubscribe link at the bottom of any email, or by contacting customer services.

SECURITY

We keep all your data securely in our systems. The exception is payment details which are sent to and managed securely by our payment service provider. We do not keep a record of your credit card, for example, apart from the card type and last four digits for reference.

SHARING

We do not share your data with any third party except to third parties in order for them to fulfil services for us, but they can only use this data to fulfil those services for us and cannot pass it on. The types of companies we use are, for example, web hosting services (to facilitate our website), courier companies (to send orders) and professional advisors (such as accountants).

We are also obliged to pass your personal data onto a legal authority if instructed to do so under certain circumstances, for example, for the prevention of crime.

YOUR RIGHTS

You have the right to:

1. access your personal data;
2. ask for your data to be deleted or corrected;
3. ask us to stop processing your data; and
4. stop receiving marketing from us.

To do any of these, contact us and we will comply with your request as quickly as possible.

COMPLAINTS

If you have a complaint about the way we use your data, please contact us. If we cannot resolve the problem for you, you can also contact the Information Commissioner’s Office (ICO): https://ico.org.uk/.

USE OF COOKIES ON OUR WEBSITE

A cookie is a small text file that we store on your device. Cookies provide us with information about how the Website is used so we can keep it as up to date, relevant and error-free as possible. The cookies we use are: strictly necessary cookies which are essential to the operation of our website; analytical/performance cookies which allow us to recognise and count the number of visitors to our website; functionality cookies which are used to recognise you when you return to our website; and, targeting cookies which record your visit to our website, the pages you have visited and the links you have followed. We use Google Analytics.

We may monitor traffic to our site and, for the purpose of improving our Website and understanding the sources of our business we may collect the following information:  The IP address of your computer and the referring website from which you have got to our website from.

HOW TO MANAGE COOKIES

If you wish to restrict, block or delete cookies from our website – or any other website – you can use your browser to do this.

UPDATES TO THIS POLICY

This policy replaces all previous versions and is correct as of 22 April 2020. We reserve the right to change this policy at any time and will keep it up to date so please visit this page again to check for the latest version.

Your account records

7. You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.